From guest enquiry to booking in one platform
Guest Grow had spent months of budget with another agency and had very little to show for it. We started over and built the whole platform, including the website, the staff portal and the proposal builder.
Web developmentFrontendBackendInfrastructureWebSocketsOAuthMCP supportWeb developmentFrontendBackendInfrastructureWebSocketsOAuthMCP support+7- Client
- Guest Grow
- Industry
- Travel and hospitality
- Website
- guestgrow.co.za
The problem
Guest Grow plans trips for guests of the lodges and hotels they partner with. A partner passes on a guest's enquiry, and Guest Grow's team sends back a proposal with where to stay, what it costs and how to get there.
Every proposal by hand
Each one was put together in design tools, such as Canva, and later with AI tools, one proposal at a time.
The same rates typed again
Each lodge's rooms and rates were typed out again for every proposal, however many times they had been typed before.
A platform that never worked
Guest Grow hired another agency to build a platform for this, but it never worked. Months of budget went in, so Guest Grow came to us and we started again from scratch.
The solution
What we built, in the order Guest Grow's team uses it.
Online presence
We started with a new website for Guest Grow, built to work on any screen and to show up properly in Google.
Property CMS
One place for every partner property, its rooms and its rates, grouped into collections by region.
Enquiry pipeline
Partners send enquiries straight from their own website. Each one lands with the team and is assigned to an agent.
Proposal builder
A page builder made just for proposals. An agent picks the rooms and dates, and it lays out the first version from the CMS, prices included.
MCP server
Staff can connect AI assistants, such as Claude, to look up enquiries, check rates and draft proposals. Every draft waits for an agent to approve it.
Booking management
Proposals go out by email and the guest accepts or declines online. An accepted proposal becomes a booking, with payments tracked until it's paid.
The result
Where the work stands now, and what it shows we can do.
Today
The platform is live, and Guest Grow's team is moving their work onto it.
One team, start to finish
We built every part and set up where it runs, so Guest Grow deals with one team for all of it.
We stay on
We maintain the platform after launch and keep improving it as the business grows.
Ready for AI
What we build can connect to AI assistants, such as Claude, so your team gets help with the work they already do.
Have something like this?
One email is enough. We reply with whether we can help and how we would start.